There seems to be a widespread Comcast outage affecting clients in a number of components of the nation this morning. Information reviews have described massive outages in Chicago, Philadelphia, and southern New Jersey. “Xfinity’s personal outage tracker is at present down, displaying the error message: ‘We’re experiencing irregular visitors to our community or… the service or servers on it aren’t at present obtainable,'” The Philadelphia Inquirer wrote.

There have been additionally reviews of a big Comcast outage within the San Francisco Bay Space final night time, resulting in a message from the Marin County Sheriff’s workplace that stated, “Please don’t name 911 to ask why your Web is out. Name your Web service supplier.” That outage could also be resolved, as “Comcast tells NBC Bay Space late Monday its techniques present Xfinity providers are beginning to come again on-line following widespread Web outages throughout the Bay Space,” the information web site reported. Comcast outages in different areas are ongoing.

“Some clients are experiencing intermittent service interruptions as a end result of a community subject. Our groups are actively working to carry impacted clients again on-line as we proceed to analyze. We apologize to those that have been affected,” Comcast’s Xfinity Assist account wrote in a tweet simply after 11 am ET. In one other tweet responding to a buyer who complained about an outage, Xfinity Assist wrote, “Sadly, on account of unexpected circumstances, we’re experiencing widespread interruptions to the Xfinity providers.”

54,000 reviews on Downdetector

Downdetector, which lets users of many sorts of providers report outages, confirmed about 54,000 reviews for Comcast Xfinity round 9 am ET this morning. Downdetector additionally confirmed about 25,000 reviews eight hours beforehand, on the time of the Bay Space outage.

There are at all times some Downdetector reviews about Comcast as a result of of its sheer dimension, as the corporate has over 31.5 million residential clients in 39 states and the District of Columbia. However 25,000 and 54,000 Downdetector reviews are each unusually excessive numbers. Constitution Spectrum, which has almost as many residential clients as Comcast, had 835 reviews on Downdetector at about 9 am ET at the moment.

Downdetector’s “warmth map” for Comcast exhibits that previously 24 hours, the most important quantity of outage reviews got here from the San Francisco Bay Space:

After all, not everybody whose Comcast service is out will complain on Downdetector or Twitter, so there may very well be many different folks with out Web, TV, or cellphone service. We requested Comcast for data on how intensive the outage is, what induced it, and when it will likely be resolved. We’ll replace this text if we get any new particulars.

Replace at 12:30pm ET: Comcast supplied a press release indicating that folks’s service needs to be restored shortly, however stated it’s nonetheless attempting to determine what induced the outage. “Earlier, some clients skilled intermittent service disruptions as a end result of a community subject,” Comcast stated. “We’ve got addressed the difficulty and repair is now restoring for impacted clients, as we proceed to analyze the foundation trigger. We apologize to those that had been affected.”