I’ve been utilizing Vistara Airways since 2015 and have been a loyal patron up to now that I’ve a Membership Vistara gold with 80,000 + Factors as nicely and have travelled greater than 50+ flights with Vistara and the providers and hospitality has been of worldwide requirements that I’ve all the time been a model advocate of Vistara although as a blogger/influencer we haven’t collaborated but.

The Crew and support employees on social media of Vistara have all the time been useful in fixing points and queries up to now however these days since a 12 months, I’ve been dealing with points with them and additionally the best way Membership Vistara works.

What’s the difficulty?

Membership Vistara and Axis Bank have a collaboration the place You get further factors from Vistara and additionally improve to Vistara gold and three complimentary enterprise class tickets and on prime, you get three extra enterprise class tickets over the 12 months primarily based on the utilization and bills on the cardboard.i’ve been utilizing vistara Axis bank card for final 2 years and have gathered factors and vouchers for enterprise class tickets.

That is my vouchers utilization until date with Membership Vistara

The largest difficulty with vouchers with Vistara is it’s linked to your CV account however there isn’t any form of mail or app notification given nearer to the expiry of vouchers as its actually robust to trace the validity of every voucher individually and use it accordingly.9 of my vouchers have gotten expired like this which is a giant deal simply because i don’t get any notification of the expiry date and even after requesting the workforce so as to add this function to CV clients, i’ve been dealing with the difficulty for greater than a 12 months.

Mr Sanjiv Kapoor COO of Vistara was sort sufficient to increase the voucher final 12 months through my request on twitter because of the real difficulty however the difficulty nonetheless persists and after I reached out to Vistara support on Twitter lately, they agreed they shall prolong the voucher validity by 15 days and additionally requested for my journey particulars in Dec 2019. I had shared my most well-liked journey dates and I didn’t get any correct replace from the workforce and on following up, they knowledgeable me now that it’s not doable and going again on their phrases, I misplaced 2 enterprise class tickets and three extra will expire quickly in subsequent few days itself. I can’t preserve a observe commonly to examine if my vouchers are going to run out or not, Vistara ought to have a mechanism for that by mail or notification on app.

I’m actually dissatisfied now with each Vistara and axis financial institution service that I’ve determined to deactivate my card and additionally will scale back my utilization of Vistara as incomes factors and enterprise class tickets don’t have any worth due to bad support.

There isn’t any coordination between the support workforce that manages social media ORM and i had no different selection however to share and doc my bad expertise on my weblog which I not often do.