Kevin Nair and his workforce have been servicing a big magnificence service supplier consumer in Malaysia with community VPN companies when its homeowners started asking a number of instances, “Have you learnt find out how to write a software program to assist us with operations?”

Whereas not one thing Kevin was doing on the time, he thought of it and located that there was really a void for programs catered in the direction of the wonder companies business.

“There have been many POS programs on the time, however primarily for F&B use circumstances which differs significantly from the wonder and wellness business,” he recalled to Vulcan Submit.

Seeing such a chance, he knew he and his workforce at Aoikumo needed to take it.

Catering To Underserved Industries

“One of many greatest hurdles for companies at the moment was the limitation in accessing their buyer’s knowledge in a centralised method.”

Kevin additional defined, “Which means if a buyer bought a package deal from Department A and wished to go to Department B to redeem, there was no method they may accomplish that. Cloud adoption was additionally low at the moment and we have been the primary Malaysian supplier for the business with a full cloud service.”

Now, with the pandemic, ache factors have modified a little bit. Throughout COVID-19, Kevin recognized that companies that offered in-person companies have been struggling to promote on-line.

Launching their B2C module, Webstore, in March simply earlier than MCO was a well timed transfer then. Webstore permits companies to promote their companies from their very own web site whereas Aoikumo handles the invoicing, package deal management, experiences, and so on.

“On the similar time, there have been ache factors post-MCO like social distancing. Inside just a few days, we launched the Automated Buyer Registration which permits companies to ship registration hyperlinks to new clients by WhatsApp,” Kevin mentioned.

“Clients will be capable of register themselves from dwelling and on their gadget, lowering crowds and touching on the entrance desk.”

Transferring Into The Medical Sphere

Aoikumo’s system wasn’t primed for the medical business because it had been extra targeted on the wonder one. Curiously, they started noticing that numerous medical associated shoppers had begun utilizing their system anyway.

“After a lot analysis, we discovered that their ache factors have been just like what the wonder centres have been going through and we have been the one system that have been in a position to deal with the ache factors though we lacked different options,” Kevin mentioned.

“Since then, we began researching on dental and GP clinic associated programs and located that our options have been 80% prepared for the business. As step one, we linked up our system with WHO’s Worldwide Classification of Illnesses (ICD-10) and launched the telehealth characteristic.”

Quickly, Aoikumo shall be launching its dental and periodontal charting modules together with dispensary and medicine ones.

A method it’s aided its medical shoppers is by permitting docs to set digital appointments by its Scheduling menu, whereby the affected person will merely should click on on a hyperlink by way of SMS or e mail to entry the video.

“Think about having to e-consult a physician however you would want to obtain an app, register, and so on.,” Kevin identified the inefficiencies. Aoikumo’s technique makes their shoppers extra accessible to clients.

From what I discovered, Aoikumo isn’t the one POS system supplier within the medical area, with one different identify being ClinicPlus.

However Kevin isn’t involved about competitors, saying, “We’re assured of our present standing as the one Malaysian supplier that’s full cloud working on Internet, Android and iOS which supplies an easy-to-use, quick to implement, immediate and wonderful assist.” These, he feels, are sufficient to set Aoikumo aside.

Now, with their entry into the medical business, Kevin is first focusing on for 300 dental clinic subscriptions to Aoikumo in 2021.

• You possibly can be taught extra about Aoikumo right here.
• You possibly can examine what we’ve written on POS programs right here.

Featured Picture Credit score: Kevin Nair, founder and technical lead at Aoikumo