Worldwide vacation firm Kuoni has expanded and prolonged Kuoni Flex, permitting present prospects – in addition to these reserving new holidays – extra flexibility.

In response to travellers’ issues alongside coronavirus, Kuoni has arrange a brand new Flex Plus workforce. The workforce shall be working alongside Kuoni’s personal private journey specialists and journey brokers to help prospects who’ve already booked a Kuoni vacation and wish to change their journey.

“Proper now, we’re doing all we will to be as versatile as doable with phrases and reserving situations as we completely perceive that is a unprecedented scenario,” mentioned Derek Jones, CEO.

“We’ve already beefed up our customer support workforce and are busy serving to individuals change their vacation in mild of up to date FCO recommendation in addition to entry restrictions which some locations are introducing at brief discover. However, because the scenario is so fluid persons are understandably anxious about their journey plans.”

“We’ve launched an extra layer of help devoted to bringing extra flexibility for individuals travelling to any vacation spot with real issues, and our purpose is to deliver some peace of thoughts, and assist do all we will to delay steadiness funds, transfer dates and even restrict any expenses in the event that they wish to cancel.”

On the similar time, Kuoni Flex for brand new bookings has been prolonged to 31 March permitting individuals who could also be hesitant about reserving the flexibility to modify their vacation to various journey dates with out cost proper up till up seven days earlier than departure.

Extra locations, together with South Africa, Zanzibar and Greece have been added to Kuoni Flex, so there’s now a variety of gives on inns, resorts and excursions in 16 locations.

Derek Jones added: “That is about doing all we will to assist individuals by this very difficult time and work with our airline, lodge and vacation spot companions to drag out all of the stops to assist individuals change plans and restrict prices in the event that they’re unable to journey.”

“Folks love holidays and luxuriate in having one thing within the diary to stay up for so we perceive the upset attributable to the present scenario, however we additionally wish to be entrance of thoughts when they’re able to e book once more.”

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