EZ-Hyperlink Pte Ltd, Singapore’s contactless cost pioneer, introduced the launch of a brand new digital platform for the TRUST Programme, comprising a Buyer App, a Service provider App and a Service provider Administration Portal for a seamless, holistic method. The transfer away from a card-based system goals to widen the adoption of TRUST and permit extra shoppers to be protected for their purchases of spa and wellness pay as you go packages.
Since its launch in 2015, TRUST has supplied assurance and safety to clients throughout greater than 48 spa and wellness operators of the refund of unutilised worth in their packages, ought to these retailers stop operations. The programme is managed and powered by EZ-Hyperlink that acts as the custodian of funds by means of its financial institution companion.
With the new TRUST Buyer App, clients of taking part TRUST retailers can monitor their packages and transactions, contact their retailers and edit their contact particulars on the go. Additionally they now not need to current a card for bundle redemption.
Options of the TRUST Buyer App embrace transaction historical past checking and reviewing of bundle particulars and steadiness.
EZ-Hyperlink additionally unveiled the new TRUST Service provider App for retailers to assist their clients register for their account; buy, redeem, void and refund their packages; and even buy reward vouchers from a pill. Retailers may also use the app to replace their catalogues, design new promotions and show these choices to their clients.
The TRUST Service provider App options embrace catalogue administration, sale and redemption of packages and viewing of experiences
The Service provider App is supported by an enhanced web-based Service provider Administration Portal for managing product and consumer catalogues, approval of refunds, viewing and looking for buyer transactions and assessing efficiency experiences.
The digital makeover of TRUST permits retailers to boost their clients’ journey, unlock counter area of a number of terminals, save the problem of printing product catalogues and shortens time to obtain funds after bundle redemptions.
“The brand new and improved digital TRUST will prolong larger user-friendliness and comfort to shoppers whereas bettering productiveness, decreasing operational prices and increasing enterprise alternatives for retailers. EZ-Hyperlink hopes that these advantages will add on to the core proposition of TRUST in defending buyer pay as you go monies to stimulate wider adoption of the programme. Our aim is for shopping for pay as you go packages and getting safety for such purchases to be a lifestyle for our shoppers, not simply in spa and wellness however in different industries,” stated Mr. Nicholas Lee, CEO of EZ-Hyperlink.
“Science and know-how are the coronary heart and soul of the International Magnificence group of manufacturers. As such, we’re positively on-board with TRUST’s progressive step in direction of digital transformation. I imagine that fixed enchancment and upgrading are important to make sure that we ship the absolute best service to all our shoppers,” stated Amy Quek, CEO, Bella Marie France & Svenson Hair Middle.
The sweetness trade topped the checklist of complaints made to Shoppers Affiliation of Singapore (CASE) in 2018, with nearly half of the 1,829 complaints associated to lack of shoppers’ prepayments as a consequence of abrupt enterprise closures and aggressive gross sales techniques.
TRUST was initiated by CASE; and supported and endorsed by CaseTrust and the Spa and Wellness Affiliation of Singapore (SWAS). In comparison with insurance coverage schemes, TRUST doesn’t require upfront premium cost, prolonged sign-up time, underwriting of economic statements, bankers assure, money collaterals, handbook administration and annual renewal.
The TRUST Buyer App is offered for obtain for Android gadgets with quick impact and iOS gadgets in mid-April 2019. For extra info, go to the EZ-Hyperlink’s TRUST Programme.